Dispatch & Tracking

• We use the most reliable postal services available to ensure your orders arrive swiftly and safely.
• We offer our UK customers free standard delivery for all orders over £100.00
• We do not process any orders on Saturday, Sunday or Bank Holidays.
• Customers are updated on the progress of their order by text or email through delivery status notifications, which are sent out before dispatch and when your item(s) is in transit.
• Please note Royal Mail Tracked 24® Delivery does not include weekend delivery. 
• We use Royal Mail for UK delivery but depending on the size and location of the order we reserve the right to change the courier.
• Tracking information is not always available on standard delivery.

UK Delivery

Tiny Steps Kids ships to all UK mainland addresses. This includes the Scottish Highlands and Islands, Channel Islands, Isle of Man, Isle of Wight, Northern Ireland and the Republic of Ireland.

Standard Delivery

We offer Royal Mail Standard UK Delivery (2 to 4 working days)

• £3.99
• Free for UK orders over £100

*Includes Scottish Highlands + Islands, Northern Ireland, Isle of Man, Scilly Isles and the Channel Islands.

Express Delivery

We offer Royal Mail Tracked 24® (1 to 2 working days) 

• £8.50

International Delivery

Unfortunately, we are able to provide International delivery due to COVID-19 and this service remains temporarily suspended.

If you have any queries about your delivery, our consumer services team are on hand to provide you with friendly assistance and can be contacted via live chat, telephone or by email at sarah@tinystepskids.co.uk

Stock Status

Sometimes popular stock can suddenly become unavailable. The status of our stock is always visible next to each of our products and can be found right next to the add to cart button.  

• In stock means we can dispatch the product immediately.
• Pre-order means the product is coming soon, or it is temporarily out of stock.
• Out of stock means we are waiting for further information from our supplier for a restock date.
• You can sign-up to receive an email notification from us as soon as the product is back in stock!

We endeavour to do all that we can to make sure you love your purchase. If you’re not fully satisfied with the item(s) you have received, you may return the item(s) to us within 14-days of receipt, provided they are in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You’ll also need the receipt or proof of purchase.

To initiate a return, simply reach out to us at hello@tinystepskids.co.uk. Upon acceptance of your return, we'll promptly provide you with our return shipping address and comprehensive instructions on how and where to dispatch your item. It's essential to ensure that your return is carefully packaged to prevent any damage in transit. Please note that we are unable to accept items returned to us without prior authorisation.

For any inquiries regarding returns, feel free to contact us anytime at hello@tinystepskids.co.uk.

 Items sent back to us without first requesting a return will not be accepted.

• The item(s) in your order can be returned for a refund, hassle free with 14 days of purchase
• International customers need to contact us on hello@tinystepskids.co.uk to agree shipping
• We are not able to refund items that appear to have been used, worn, washed, are not in original condition, or have their tags removed. Every aspect of the garment must be free from signs of wear and odour.
• The price of the postage to return the item to us will be your responsibility.

Returns Policy

How do I return my item(s) to you?

UK customers

To initiate a return, simply reach out to us at hello@tinystepskids.co.uk. Please tell us why you would like to return your item(s).

You should also ensure all returned packages are sent with a trackable, insured service that provide you with a proof of postage, as we cannot take responsibility for items damaged or lost in transit.

After we have agreed to your return it’s time to make sure everything is packed properly to ensure a safe return of your goods. 

We’ll email you to confirm we’ve received your parcel and to notify you that your return has been processed.

International returns

Unfortunately, at this time we are unable to offer free returns internationally. You will therefore be required to pay for postage including any duties / taxes to return items back to us.

If you are returning goods from outside the United Kingdom, need to contact us on hello@tinystepskids.co.uk to agree shipping.

Condition of returns

All items should be returned new and unused, with the tag intact and with the original packaging within 14 calendar days from the day after you receive your order.

Any authenticity cards, dust bags and leather tags provided as part of the original packaging should also be returned. Returns that are damaged, soiled, worn or altered may not be accepted and could be sent back to you.

Exceptions/non-returnable items

Certain types of items cannot be returned after use within 14 days for a refund, like perishable goods, custom products (such as special orders or personalised items), personal care goods and items like Baby Bottle Warmers. Please get in touch if you have questions or concerns about your specific item.

Can I return a sale item or gift card?

Unfortunately, we cannot accept returns on sale items or gift cards.

Product exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return has been accepted, make a separate purchase for the new item.

Refunds

We aim to deliver the highest customer experience for our shoppers and we are happy to offer a refund on unsuitable items that are returned unused within 14 days of purchase. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, we will credit the full amount to the original purchaser's payment card, excluding any shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund too (it can take your bank up to ten working days and is out of our control).

Be aware that refunds may only be requested by the person who originally placed the order and will be processed via the original payment method.

Unfortunately, post and packaging charges cannot be refunded.

Can i cancel my order?

If you live within the EU, you have the right to cancel your order under the Consumer Contract Regulations 2013 (CCRs) act, which governs all internet and mail-order shopping.

When an order has been cancelled under CCRs, we will refund you within 14 calendar days of receiving the goods back.

If your card issuer has not sent you a refund within 30 days, please contact our Consumer Services Team.

Please be aware that it is not always possible to stop the dispatch of your order once it has been placed and we have started to process it.

Product availability

We cannot always guarantee stock on Sale items in busy periods.

Very occasionally some items may be out of stock when purchased. In this event, you will be either offered a replacement or fully refunded and receive an email notification.

Faulty goods

All our orders are quality controlled and checked before being dispatched. Items that are damaged as a result of wear and tear are not considered to be faulty.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. This is so we can evaluate the issue and make it right for you.

Items are classified as faulty if they are received damaged or if a manufacturing fault occurs. If any item you purchase is faulty,

You have the right to reject the goods and have them replaced or refunded within 14 days of purchase or if the fault occurs within 12 months you have the right to claim a free repair or replacement. Please contact our Consumer Services Team should you wish to return a faulty item.

Late returns

Returns we receive outside of our 14 days returns policy without prior notification will only be accepted at our discretion except in the case of faulty, missing, incomplete or damaged orders.

This website is operated by Tiny Steps Kids Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Tiny Steps Kids Ltd. 

Tiny Steps Kids Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms & Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

If these Terms & Conditions are considered an offer, acceptance is expressly limited to these Terms & Conditions.

Any new features or tools which are added to the current store shall also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page.

We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Sections 1 – Online Shop Terms

By agreeing to these Terms & Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 – Accuracy, Completeness & Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current.

The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 – Modification to the Service & Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 4 & 5 – Products or Services (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return & Refund Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 6 – Accuracy of Billing & Account Information

We reserve the right to refuse any order you place with us.

We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns & Refund Policy.

Section 7 – Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms & Conditions.

Section 8 – Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction.

Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 9 – User Comments, Feedback & Other Submissions

If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms & Conditions.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary rights.

You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.

You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 10 – Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 – Errors, Inaccuracies & Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.

No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 12 – Prohibited Uses

In addition to other prohibitions as set forth in the Terms & Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 13 – Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Tiny Steps Kids Ltd, our owners, directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 14 – Indemnification

You agree to indemnify, defend and hold harmless Tiny Steps Kids Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable solicitor fees, made by any third party due to or arising out of your breach of these Terms & Conditions or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

Section 15 – Severability

In the event that any provision of these Terms & Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms & Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 16 – Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms & Conditions are effective unless and until terminated by either you or us. You may terminate these Terms & Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms & Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 17 – Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision.

These Terms & Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms & Conditions).

Any ambiguities in the interpretation of these Terms & Conditions shall not be construed against the drafting party.

Section 18 – Governing Law

These Terms & Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Tiny Steps Kids Ltd.

Section 19 – Changes to Terms and Conditions

You can review the most current version of the Terms & Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

Section 20 – Contact Information

Questions about the Terms & Conditions should be sent to us at sarah@tinystepskids.co.uk