To start the return process for your order, please enter your email address or phone number and the order number below.
How do I make a return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 14 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
Gifts vouchers, sale items or promotional items are not returnable!
Are there any postal charges for returning?
- The postage to return the item (£5.52) will be deducted from your refund
- We will send you an email with a postage label
- You print the free returns postage label off and attached it to the package
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed (minus the postage), and a credit will automatically be applied original method of payment, within 10 working days.